Last Updated: August 2, 2026
Customers may contact us regarding orders, payments, shipping, returns, refunds, products, privacy requests, website issues, or general questions.
Customer Support Information
Website: bestwayusa.it.com
Customer Service Email: [email protected]
Telephone: 206-534-3807
Business Address: 800 N Broadway, Los Angeles, CA 90012, United States
Information to Include
To help us locate and review your request, please provide:
- Your full name;
- Order number, when applicable;
- Email address used to place the order;
- Product name;
- A clear description of the issue;
- Photographs or video when reporting damage, defects, or incorrect products.
Do not email complete payment card numbers, passwords, government identification numbers, or other unnecessary sensitive information.
Order-Related Requests
For an order cancellation, address correction, or product change, contact us immediately.
Changes are not guaranteed after an order has entered processing or shipment.
Return Requests
Return requests must be approved before products are shipped to the return address.
Sending a product without authorization may delay processing or result in the package being refused.
Privacy Requests
Privacy requests may be submitted by email or telephone.
Please identify the privacy right you wish to exercise. We may request additional information to verify your identity and protect your account from unauthorized requests.
Communication Standards
Customers agree not to submit threats, abusive content, malicious files, fraudulent claims, or knowingly false information.
We reserve the right to limit communications that are abusive, unlawful, repetitive, or unrelated to a legitimate customer service matter. This does not prevent customers from exercising legal or consumer rights.
Official Communications
Official customer service communications will relate to your order, account, request, or services offered through bestwayusa.it.com.
We will not request your account password or complete payment card number by email.
If you receive a suspicious message claiming to represent our website, do not provide sensitive information. Forward the details to [email protected] for review.
Policy Questions
Questions regarding any website policy may be sent to:
Email: [email protected]
Telephone: 206-534-3807
Address: 800 N Broadway, Los Angeles, CA 90012, United States